Handling of Personal Information

Definition of Personal Information

In this policy, “personal information” means personal information as defined under Article 2, Paragraph 1 of Japan’s Act on the Protection of Personal Information, including information about a living individual that can identify a specific person by name, date of birth, or other description, including information that can be readily cross-referenced with other information to identify that individual.

Information We Collect

We primarily collect the following information in the course of our business operations.

• Name, affiliation (company, department, title), address, email address, telephone number, and other contact information
• Information relating to contracts, transactions, and payments. Payment card processing is delegated to appropriate payment service providers; we do not retain full credit card numbers.
• Product specifications, brand information, sample images, and other information voluntarily provided in connection with product planning, OEM/ODM, and marketing
• Information and comments voluntarily provided through inquiries, applications, newsletter registration, and similar interactions
• Cookie data, IP address, browser and device information, referral URL, time on site, and other usage data when visiting our website or social media

Purposes of Use

We use personal information for the purposes listed below. Except where another legal basis is required by law, use is limited to the purposes stated in this policy.

1. To enter into and perform contracts involving product planning, OEM/ODM development, contract manufacturing, import/export, crowdfunding, e-commerce sales, and related activities
2. To manage transactions, payments, contracts, and credit with distributors and partner companies
3. To respond to inquiries and consultations, send requested materials, and distribute newsletters and similar communications
4. To provide information about new products and services and conduct marketing activities such as email newsletters, social media posts, and exhibition notices
5. To plan and operate events, notify winners, and send participation materials
6. To respond to recruitment applications and provide employment information
7. To maintain and improve our services and website, prevent unauthorized access, and compile and analyze usage statistics
8. To comply with legal obligations and protect our rights and property

Limitations on Use

If we change a purpose of use, we will do so only to the extent reasonably related to the original purpose and will publish the revised purpose on this page. If the new purpose is not reasonably related, we will obtain prior consent.

Disclosure to Third Parties

We do not provide personal information to third parties without prior consent except in the following cases.

• When required by law, including lawful disclosure requests from police, courts, or other public authorities
• When necessary to protect a person’s life, body, or property and obtaining consent is difficult
• When particularly necessary to improve public health or promote the sound development of children and obtaining consent is difficult
• When cooperation with a national or local government body or its contractor is required for duties prescribed by law and obtaining consent could hinder those duties

Joint Use

We may jointly use personal information within the scope described below.

Service Providers

We may provide personal information to service providers as necessary for cloud hosting, email delivery, payments, e-commerce platforms, social media operations, web analytics, cookie consent management, and similar services. We require appropriate safeguards and supervise such providers by contract.

Security Measures

We implement organizational, personnel, physical, and technical safeguards to maintain the accuracy and security of personal information. Key measures include the following.

• Appointment of a personal information protection manager, establishment of internal rules, and employee training
• Minimization of access privileges, collection of operation logs, and periodic audits
• Encryption of communications using SSL/TLS, encryption of stored data, and backup operations
• Procedures for deletion or return of data upon account closure or contract termination
• Internal reporting and response procedures for incidents involving personal information

Cookies and Similar Technologies

Our website may use cookies, local storage, and similar technologies to improve convenience, analyze access, deliver advertising, and improve services. You may reject cookies through your browser settings, but some site functions may become unavailable. For third-party cookies such as Google Analytics, Google Ads, and Meta Pixel, please refer to the relevant provider’s privacy policy.

Cross-border Transfers

Due to the global nature of our business, personal information may be transferred to service providers or partners outside Japan, including in the United States, Taiwan, Singapore, and the EEA, or stored on servers located there. We take measures required by applicable law, such as obtaining consent, confirming appropriate safeguards, or using standard contractual clauses or other lawful transfer mechanisms.

Requests Regarding Retained Personal Data

We respond in good faith to requests by an individual or authorized representative for notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, or cessation of third-party provision of retained personal data. Please contact the privacy inquiry desk below. We may request identification to verify the requester.

Contact for Privacy Inquiries

For questions about this policy, complaints or requests concerning personal information, or other privacy inquiries, please contact us using the details below. We generally respond within seven business days.

Continuous Improvement

We periodically review our internal rules and practices for personal information protection and continuously improve this policy in response to legal, social, and business changes. Material changes will be announced on this page in advance.

Revisions

We may revise this policy from time to time. A revised policy becomes effective when posted on this page, and revision history is retained at the end of the page.